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The Human-Agentic Workflow webinar artworkON-DEMAND

AI & LLMs

The Human-Agentic Workflow: Who Owns the Future of Work?

September 15, 2026 · 2PM ET | 11AM PT

Full webinar details & speakers

Two leaders explore how organizations must redesign work, workflows, and accountability for a workforce of people and AI agents—moderated by veteran HR executive L. David Kingsley. The workforce has changed. The org chart hasn’t.

Employees, contractors, contingent talent, and AI agents are now contributing to the same business outcomes—often within the same workflows. Yet most organizations still lack clear ownership of the structure, governance, reporting lines, and handoffs between human and machine.

As employees absorb unprecedented levels of change, the question is no longer simply how to deploy AI. It is who should own the design and orchestration of work—and how HR, IT, operations, and security must partner to deliver measurable business outcomes.

One urgent problem. Two complementary perspectives. One conversation the C-suite can’t afford to miss.

Join Kelley Steven-Waiss and Dave Wright for a candid conversation about the leadership model behind the human-agentic enterprise, moderated by L. David Kingsley, Chief People Officer at Illumio.

What You’ll Learn

  • How to design and orchestrate work across employees, contractors, contingent talent, and AI agents;
  • Where the Chief Work Officer and Chief Workflow Officer perspectives overlap—and where they differ;
  • Who should own human-machine handoffs, governance, accountability, and business outcomes;
  • Why change readiness matters as much as change management;
  • How HR, IT, operations, and security can build a stronger operating partnership;
  • Practical first steps for leaders redesigning work today;

Who Should Attend

CHROs, CIOs, COOs, CTOs, CISOs, workforce and digital transformation leaders, enterprise architects, AI leaders, operations executives, and future-of-work practitioners.

The future of work will not be built by adding AI agents to yesterday’s org chart. It will be built by redesigning how work flows—and making ownership unmistakably clear.

Presented by

Kelley Steven-Waiss, Co-founder and CEO of Novaworks, former CHRO, founder of Hitchworks, and former Chief Transformation Officer at ServiceNow, is a proponent of the newly emerging role of Chief Work Officer—the role accountable for redesigning structure and job design around a human-and-agent workforce.

Dave Wright, Chief Innovation Officer at ServiceNow, explores how AI and emerging technologies can reshape business and work. With nearly 30 years in the IT industry, Dave has spent his career helping organizations leverage technology to boost productivity, streamline operations, and create new value through business transformation, not just incremental improvement.

Moderated by

L. David Kingsley, Chief People Officer at Illumio, the leader in Zero Trust Segmentation protecting workloads for customers like Salesforce, Morgan Stanley, and the U.S. Air Force, previously served as CPO at Alteryx and Vlocity and led Global People & Places at MuleSoft through its acquisition by Salesforce, and is a retired Lieutenant from the U.S. Navy Reserve.

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