Dhivya Rajprasad

Senior Product Manager at Zoom

I’m a Senior Product Manager with a background in data science and machine learning, now focused on building intelligent, AI-first platforms for contact centers.

After spending 6+ years leading data science teams, I transitioned into product management to solve bigger, cross-functional problems—from how virtual agents learn and coach themselves, to how CX leaders get insights that drive real-time operational decisions.

I specialize in agentic AI systems, coaching workflows, and analytics-driven decision engines. My goal is to build AI that doesn’t just automate, but continuously improves human + AI collaboration through transparent and trustworthy systems.

Passionate about turning ML-driven systems into intuitive product experiences, and making every interaction in the contact center smarter than the last.